What to Do if Your Debit Card Is Lost or Stolen
Losing your debit card can be stressful—but acting fast is the best way to protect your money and identity. At Franklin State Bank, we make it easy to report a lost or stolen card, block unauthorized use, and request a replacement. Whether it happens during business hours or over the weekend, we’re here to help.
How to Report a Lost or Stolen Card
Call Us Immediately
During Business Hours: (Monday–Friday, 8:30 AM – 4:00 PM)
Call your local Franklin State Bank branch directly:
📞 Main Office: (318) 435-3711
After Hours or Weekends
Call our 24/7 card services line to report your card missing and freeze activity immediately:
📞 24/7 Debit Card Support: 1-800-500-1044
What Happens After You Report It
Once we receive your report, we’ll take the following steps:
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Deactivate your card immediately to prevent unauthorized transactions
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Review your recent account activity with you to check for fraud
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Issue a replacement debit card, which can be mailed to your address or picked up at your local branch
If fraudulent activity is found, we will begin a fraud investigation and guide you through the process of resolving unauthorized transactions.
Manage Your Debit Card with the Card Suite Lite app
Franklin State Bank now uses Card Suite Lite — a powerful new mobile app that replaces the previous SecurLOCK Equip system. This app allows you to take control of your debit card security anytime, anywhere.
Already using SecurLOCK Equip?
Good news — you’ve already been migrated! Simply:
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Go to your device’s app store.
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Search for and download Card Suite Lite.
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Log in using your existing SecurLOCK credentials.
Your FSB debit card will automatically appear in the new app.
New to Card Suite Lite?
Download the app and follow a simple registration process to:
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Add your Franklin State Bank debit card.
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Begin monitoring and managing your account right away.
With Card Suite Lite, you can:
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Instantly lock or unlock your card
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Set transaction alerts and spending limits
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Track purchases in real time
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Add extra protection against fraud
How to Replace Your Debit Card
🏦 In-Branch Pickup:
Prefer to get your new card sooner? Visit Franklin State Bank's main branch location at 802 Prairie Street and we’ll print your card.
Questions? We're Here to Help
If you’re not sure whether your card was stolen, or you have questions about a transaction, contact us.
